When We Are Active
FactIntegrity operates on a structured schedule to maintain content updates, respond to audience inquiries, and perform regular editorial revisions. While our website is available around the clock, our writing desk and support teams operate during the hours listed below.
Desk Hours and Response Schedules
| Department | Operating Hours (EST) | Average Response Time |
|---|---|---|
| General Support Desk | Monday to Friday, 9:00 AM to 5:00 PM | 24 to 48 Hours |
| Lead Editor Review Desk | Monday to Thursday, 10:00 AM to 4:00 PM | 3 Business Days |
| Urgent Correction Requests | Saturday and Sunday, Monitoring Active | 12 Hours |
Holidays and Maintenance Downtime
Our editorial departments are closed on major US federal holidays. Standard system maintenance is conducted weekly on Sundays between 2:00 AM and 4:00 AM EST. During this maintenance window, minor dashboard delays may occur, but published articles remain fully accessible.